{"id":30,"date":"2026-08-28T11:58:01","date_gmt":"2026-08-28T09:58:01","guid":{"rendered":"https:\/\/www.bgavideo.com\/be-nl\/kundtjanst\/"},"modified":"2026-09-09T22:35:51","modified_gmt":"2026-09-09T20:35:51","slug":"klantenservice","status":"publish","type":"page","link":"https:\/\/www.bgavideo.be\/nl\/klantenservice\/","title":{"rendered":"Klantenservice"},"content":{"rendered":"<main id='bde-main'><section class=\"bde-f-container-30-101 bde-f-container bga-vb-hero\"><nav class=\"bde-f-container-30-102 bde-f-container bga-vb-crumbs\" aria-label=\"Kruimelpad\"><a class=\"bde-f-text-link-30-103 bde-f-text-link bga-vb-crumb\" href=\"\/nl\/\" target=\"_self\">\nHome\n<\/a><div class=\"bde-f-text-30-104 bde-f-text\">\n \/ <span class=\"bga-vb-crumb-current\">Klantenservice<\/span>\n<\/div><\/nav><div class=\"bde-f-container-30-105 bde-f-container bga-ks-hero-grid\"><div class=\"bde-f-container-30-106 bde-f-container bga-ks-hero-copy\"><p class=\"bde-f-text-30-107 bde-f-text bga-vb-eyebrow\">\nPersoonlijke hulp\n<\/p><h1 class=\"bde-f-text-30-108 bde-f-text bga-vb-h1\">\nKlantenservice\n<\/h1><p class=\"bde-f-text-30-109 bde-f-text bga-vb-hero-lead\">\nHebt u vragen voordat u opstuurt, over een lopende order of over een afgerond werk? Kies de manier die u het beste past, dan helpen wij u verder.\n<\/p><\/div><aside class=\"bde-f-container-30-111 bde-f-container bga-ks-card\" aria-labelledby=\"kontakta-oss-direkt\"><div class=\"bde-f-container-30-123 bde-f-container bga-ks-row\"><div class=\"bde-f-svg-icon2-30-124 bde-f-svg-icon2 bga-ks-row-icon\">\n<svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 64 64\" fill=\"none\"><circle cx=\"32\" cy=\"32\" r=\"31\" stroke=\"#E8D8CF\" stroke-width=\"1.5\"><\/circle><rect x=\"18.5\" y=\"22\" width=\"27\" height=\"20\" rx=\"3\" stroke=\"currentColor\" stroke-width=\"2.2\"><\/rect><path d=\"m20.5 24 9.4 7.7a3.3 3.3 0 0 0 4.2 0l9.4-7.7\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n<\/div><div class=\"bde-f-container-30-125 bde-f-container bga-ks-row-body\"><h3 class=\"bde-f-text-30-126 bde-f-text bga-ks-row-label\">\nMail ons\n<\/h3><a class=\"bde-f-text-link-30-127 bde-f-text-link bga-ks-mail\" href=\"mailto:info@bgavideo.be\" target=\"_self\">\ninfo@bgavideo.be\n<\/a><p class=\"bde-f-text-30-128 bde-f-text bga-ks-row-sub\">\nWij antwoorden op werkdagen binnen 24 uur.\n<\/p><\/div><\/div><div class=\"bde-f-container-30-175 bde-f-container bga-ks-row\"><div class=\"bde-f-svg-icon2-30-176 bde-f-svg-icon2 bga-ks-row-icon\">\n<svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 64 64\" fill=\"none\"><circle cx=\"32\" cy=\"32\" r=\"31\" stroke=\"#E8D8CF\" stroke-width=\"1.5\"><\/circle><path d=\"M21.5 20.5h21a3 3 0 0 1 3 3v13a3 3 0 0 1-3 3H31.5l-7.5 5.8V39.5h-2.5a3 3 0 0 1-3-3v-13a3 3 0 0 1 3-3z\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M26 27.5h12M26 32.5h8\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\"><\/path><\/svg>\n<\/div><div class=\"bde-f-container-30-177 bde-f-container bga-ks-row-body\"><h3 class=\"bde-f-text-30-178 bde-f-text bga-ks-row-label\">\nChat met ons\n<\/h3><a class=\"bde-f-text-link-30-179 bde-f-text-link bga-ks-mail\" href=\"#chatt\" target=\"_self\" onclick=\"if(window.openDixaMessengerWidget){openDixaMessengerWidget();}else if(window._dixa_){_dixa_.invoke(&#039;setWidgetOpen&#039;,true);}return false;\" role=\"button\" id=\"chatta-med-oss\">\nStart de chat\n<\/a><\/div><\/div><\/aside><\/div><\/section><section class=\"bde-f-container-30-134 bde-f-container bga-how-section\" aria-labelledby=\"snabbaste-vagen\"><div class=\"bde-f-container-30-135 bde-f-container bga-how-inner\"><div class=\"bde-f-container-30-136 bde-f-container bga-ks-head\"><p class=\"bde-f-text-30-137 bde-f-text bga-vb-eyebrow\">\nDe snelste weg\n<\/p><h2 class=\"bde-f-text-30-138 bde-f-text bga-vb-h2\" id=\"snabbaste-vagen\">\nBegin het liefst hier\n<\/h2><p class=\"bde-f-text-30-139 bde-f-text bga-vb-lead\">\nVeel vragen zijn direct op te lossen. Kies wat het beste past bij uw vraag.\n<\/p><\/div><div class=\"bde-f-container-30-140 bde-f-container bga-how-seq\"><article class=\"bde-f-container-30-141 bde-f-container bga-how-seq-item\"><div class=\"bde-f-svg-icon2-30-142 bde-f-svg-icon2 bga-ks-path-icon\">\n<svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 64 64\" fill=\"none\"><circle cx=\"32\" cy=\"32\" r=\"31\" stroke=\"#E8D8CF\" stroke-width=\"1.5\"><\/circle><path d=\"M22 21.5h20a4 4 0 0 1 4 4v11a4 4 0 0 1-4 4H30l-8 5v-5a4 4 0 0 1-4-4v-11a4 4 0 0 1 4-4Z\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M28.7 28.5a3.7 3.7 0 1 1 5.5 3.2c-1.4.8-2.2 1.5-2.2 3\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\"><\/path><circle cx=\"32\" cy=\"37.8\" r=\"1.2\" fill=\"#C83F63\"><\/circle><\/svg>\n<\/div><h3 class=\"bde-f-text-30-143 bde-f-text bga-how-card-title\">\nIk zoek een snel antwoord\n<\/h3><p class=\"bde-f-text-30-144 bde-f-text bga-how-text\">\nVind antwoorden over prijzen, levertijd, formaten, opsturen en hoe u uw digitale bestanden ontvangt.\n<\/p><a class=\"bde-f-container-link-30-145 bde-f-container-link bga-textlink bga-ks-path-action\" href=\"\/nl\/faq\/\" target=\"_self\"><span class=\"bde-f-text-30-146 bde-f-text bga-textlink-label\">\nZoek in vragen en antwoorden\n<\/span><div class=\"bde-f-svg-icon2-30-147 bde-f-svg-icon2 bga-arrow\">\n<svg aria-hidden=\"true\" viewBox=\"0 0 24 12\" fill=\"none\"><path d=\"M0 6h21M16.5 1.5 21.5 6l-5 4.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n<\/div><\/a><\/article><article class=\"bde-f-container-30-148 bde-f-container bga-how-seq-item\"><div class=\"bde-f-svg-icon2-30-149 bde-f-svg-icon2 bga-ks-path-icon\">\n<svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 64 64\" fill=\"none\"><circle cx=\"32\" cy=\"32\" r=\"31\" stroke=\"#E8D8CF\" stroke-width=\"1.5\"><\/circle><path d=\"M18.5 27.5 32 20l13.5 7.5L32 35l-13.5-7.5Z\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linejoin=\"round\"><\/path><path d=\"M20 29.5V40l12 6.5L44 40V29.5M32 35v11.5\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n<\/div><h3 class=\"bde-f-text-30-150 bde-f-text bga-how-card-title\">\nIk wil mijn materiaal opsturen\n<\/h3><p class=\"bde-f-text-30-151 bde-f-text bga-how-text\">\nBekijk hoe u een doos met verzendlabel bestelt en uw materiaal opstuurt.\n<\/p><a class=\"bde-f-container-link-30-152 bde-f-container-link bga-textlink bga-ks-path-action\" href=\"\/nl\/zo-werkt-het\/\" target=\"_self\"><span class=\"bde-f-text-30-153 bde-f-text bga-textlink-label\">\nBekijk hoe het werkt\n<\/span><div class=\"bde-f-svg-icon2-30-154 bde-f-svg-icon2 bga-arrow\">\n<svg aria-hidden=\"true\" viewBox=\"0 0 24 12\" fill=\"none\"><path d=\"M0 6h21M16.5 1.5 21.5 6l-5 4.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n<\/div><\/a><\/article><article class=\"bde-f-container-30-155 bde-f-container bga-how-seq-item\"><div class=\"bde-f-svg-icon2-30-156 bde-f-svg-icon2 bga-ks-path-icon\">\n<svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 64 64\" fill=\"none\"><circle cx=\"32\" cy=\"32\" r=\"31\" stroke=\"#E8D8CF\" stroke-width=\"1.5\"><\/circle><path d=\"M23 18.5h14l6 6V45a2.5 2.5 0 0 1-2.5 2.5h-17A2.5 2.5 0 0 1 21 45V21a2.5 2.5 0 0 1 2-2.5Z\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linejoin=\"round\"><\/path><path d=\"M37 19v6h6M26.5 31h11M26.5 36h11M26.5 41h7\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\"><\/path><circle cx=\"41.5\" cy=\"43.5\" r=\"5.5\" fill=\"#F7F4EF\" stroke=\"#C83F63\" stroke-width=\"2\"><\/circle><path d=\"m39.3 43.5 1.5 1.5 2.8-3\" stroke=\"#C83F63\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n<\/div><h3 class=\"bde-f-text-30-157 bde-f-text bga-how-card-title\">\nIk heb al opgestuurd\n<\/h3><p class=\"bde-f-text-30-158 bde-f-text bga-how-text\">\nHebt u een vraag over een lopende of afgeronde order? Houd het ordernummer bij de hand.\n<\/p><a class=\"bde-f-container-link-30-159 bde-f-container-link bga-textlink bga-ks-path-action\" href=\"#contactformulier\" target=\"_self\"><span class=\"bde-f-text-30-160 bde-f-text bga-textlink-label\">\nStuur een bericht\n<\/span><div class=\"bde-f-svg-icon2-30-161 bde-f-svg-icon2 bga-arrow\">\n<svg aria-hidden=\"true\" viewBox=\"0 0 24 12\" fill=\"none\"><path d=\"M0 6h21M16.5 1.5 21.5 6l-5 4.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n<\/div><\/a><\/article><\/div><\/div><\/section><section id=\"contactformulier\" class=\"bde-f-container-30-162 bde-f-container bga-how-section bga-how-section-off bga-ks-form-section\" aria-labelledby=\"skicka-ett-meddelande\"><div class=\"bde-f-container-30-163 bde-f-container bga-how-inner\"><div class=\"bde-f-container-30-164 bde-f-container bga-ks-form-grid\"><div class=\"bde-f-container-30-165 bde-f-container bga-ks-form-intro\"><p class=\"bde-f-text-30-166 bde-f-text bga-vb-eyebrow\">\nStuur een bericht\n<\/p><h2 class=\"bde-f-text-30-167 bde-f-text bga-vb-h2\" id=\"skicka-ett-meddelande\">\nVertel waarmee wij u kunnen helpen\n<\/h2><p class=\"bde-f-text-30-168 bde-f-text bga-vb-lead\">\nKies waar uw vraag over gaat en vul uw gegevens in. Velden met * zijn verplicht.\n<\/p><div class=\"bde-f-container-30-169 bde-f-container bga-ks-divider\" aria-hidden=\"true\"><\/div><h3 class=\"bde-f-text-30-170 bde-f-text bga-how-card-title\">\nHandig om erbij te hebben\n<\/h3><p class=\"bde-f-text-30-171 bde-f-text bga-how-text\">\nGaat uw vraag over werk dat al is opgestuurd, dan helpt het ordernummer ons om het sneller terug te vinden.\n<\/p><p class=\"bde-f-text-30-172 bde-f-text bga-how-text\">\nU kunt ook direct mailen naar <a class=\"bga-how-inline-link\" href=\"mailto:info@bgavideo.be\">info@bgavideo.be<\/a>.\n<\/p><\/div><div class=\"bde-f-container-30-173 bde-f-container bga-ks-form-card\"><div class=\"bde-form-builder-30-174 bde-form-builder\">\n\n<form id=\"kundtjanst-formular\" class=\"breakdance-form breakdance-form--vertical\" data-options=\"{&quot;slug&quot;:&quot;custom&quot;,&quot;name&quot;:&quot;BGA Video \\u2013 Klantenservice&quot;,&quot;ajaxUrl&quot;:&quot;https:\\\/\\\/www.bgavideo.be\\\/nl\\\/wp-admin\\\/admin-ajax.php&quot;,&quot;clearOnSuccess&quot;:true,&quot;hideOnSuccess&quot;:false,&quot;successMessage&quot;:&quot;Bedankt! Uw bericht is verstuurd. Wij antwoorden op werkdagen binnen 24 uur.&quot;,&quot;errorMessage&quot;:&quot;Het bericht kon niet worden verstuurd. Probeer het opnieuw of mail naar info@bgavideo.be.&quot;,&quot;redirect&quot;:false,&quot;redirectUrl&quot;:&quot;&quot;,&quot;customJavaScript&quot;:&quot;&quot;,&quot;recaptcha&quot;:{&quot;key&quot;:&quot;&quot;,&quot;enabled&quot;:false},&quot;honeypot_enabled&quot;:true,&quot;popupsOnSuccess&quot;:[],&quot;popupsOnError&quot;:[]}\" data-steps=\"0\" >\n  \n  \n  \n<div class=\"breakdance-form-field breakdance-form-field--select\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"case_type\">\n            Waar gaat uw vraag over?<span class=\"breakdance-form-field__required\">*<\/span>\n        <\/label>\n    \n    <select\n    class=\"breakdance-form-field__input\"\n    id=\"case_type\"\n    name=\"fields[case_type]\"\n    required\n    \n        \n    \n    >\n      <option value=\"\">Kies een onderwerp<\/option>\n          <option value=\"before_order\" >Voordat ik opstuur<\/option>\n        <option value=\"active_order\" >Lopende order<\/option>\n        <option value=\"completed_order\" >Afgerond werk<\/option>\n        <option value=\"feedback\" >Opmerking, compliment of klacht<\/option>\n        <option value=\"other\" >Anders<\/option>\n  <\/select>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--text\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"customer_name\">\n            Uw naam<span class=\"breakdance-form-field__required\">*<\/span>\n        <\/label>\n    \n    <input\n    class=\"breakdance-form-field__input\"\n    id=\"customer_name\"\n    aria-describedby=\"customer_name\"\n    type=\"text\"\n    name=\"fields[customer_name]\"\n    placeholder=\"\"\n    value=\"\"\n                \n        \n        \n    required\n    \n    \n    \n    autocomplete=\"name\"\n    \n>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--email\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"customer_email\">\n            Uw e-mailadres<span class=\"breakdance-form-field__required\">*<\/span>\n        <\/label>\n    \n    <input\n    class=\"breakdance-form-field__input\"\n    id=\"customer_email\"\n    aria-describedby=\"customer_email\"\n    type=\"email\"\n    name=\"fields[customer_email]\"\n    placeholder=\"\"\n    value=\"\"\n                \n        \n        \n    required\n    \n    \n    \n    autocomplete=\"email\"\n    \n>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--tel\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"customer_phone\">\n            Telefoonnummer (optioneel)\n        <\/label>\n    \n    <input\n    class=\"breakdance-form-field__input\"\n    id=\"customer_phone\"\n    aria-describedby=\"customer_phone\"\n    type=\"tel\"\n    name=\"fields[customer_phone]\"\n    placeholder=\"\"\n    value=\"\"\n                \n        \n        \n    \n    \n    \n    \n    autocomplete=\"tel\"\n    \n>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--text\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"order_number\">\n            Ordernummer (optioneel)\n        <\/label>\n    \n    <input\n    class=\"breakdance-form-field__input\"\n    id=\"order_number\"\n    aria-describedby=\"order_number\"\n    type=\"text\"\n    name=\"fields[order_number]\"\n    placeholder=\"\"\n    value=\"\"\n                data-conditional-field-id=\"case_type\"\n            data-conditional-value=\"active_order,completed_order\"\n        data-conditional-operand=\"is one of\"\n\n                \n        \n        \n    \n    \n    \n    \n    \n    \n>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--html\" >\n    \n    \n    \n    <div class=\"form-input-html\"\n                data-conditional-field-id=\"case_type\"\n            data-conditional-value=\"active_order,completed_order\"\n        data-conditional-operand=\"is one of\"\n\n    >\n  <p class=\"bga-ks-form-help\">Staat op uw orderbevestiging.<\/p>\n<\/div>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--textarea\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"message\">\n            Uw bericht<span class=\"breakdance-form-field__required\">*<\/span>\n        <\/label>\n    \n    <textarea\n    class=\"breakdance-form-field__input\"\n    id=\"message\"\n    aria-describedby=\"message\"\n    type=\"textarea\"\n    name=\"fields[message]\"\n        rows=\"6\"\n        placeholder=\"\"\n    required\n    \n    \n    >\n<\/textarea>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--html\" >\n    \n    \n    \n    <div class=\"form-input-html\"\n    >\n  <p class=\"bga-ks-form-privacy\">Als u het formulier verstuurt, gebruiken wij uw gegevens om uw vraag te beantwoorden. <a href=\"\/nl\/privacyverklaring\/\">Lees hoe wij met persoonsgegevens omgaan.<\/a><\/p>\n<\/div>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--hpinput\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"hpname\">\n            HP Name\n        <\/label>\n    \n    <input\n    class=\"breakdance-form-field__input\"\n    id=\"hpname\"\n    aria-describedby=\"hpname\"\n    type=\"hpinput\"\n    name=\"fields[hpname]\"\n    placeholder=\"\"\n    value=\"\"\n                \n        \n        \n    \n    autocomplete=\"off\"\n    tabindex=\"-1\"\n    \n    \n    \n>\n\n\n    \n    \n<\/div><div class=\"breakdance-form-field breakdance-form-footer\">    \n    \n    \n    \n    \n            \n            <button type=\"submit\" class=\"button-atom button-atom--custom breakdance-form-button breakdance-form-button__submit\"  >\n    \n        <span class=\"button-atom__text\">Bericht versturen<\/span>\n\n        \n        \n            <\/button>\n    \n    <input type=\"hidden\" name=\"form_id\" value=\"174\">\n    <input type=\"hidden\" name=\"post_id\" value=\"30\">\n<\/div>\n\n  \n<\/form>\n\n\n<\/div><\/div><\/div><\/div><\/section><\/main>","protected":false},"excerpt":{"rendered":"<p>Neem contact op met de klantenservice van BGA Video per e-mail of chat. Vind antwoorden op uw vragen en hulp bij uw order.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-30","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.bgavideo.be\/nl\/wp-json\/wp\/v2\/pages\/30","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bgavideo.be\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bgavideo.be\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bgavideo.be\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bgavideo.be\/nl\/wp-json\/wp\/v2\/comments?post=30"}],"version-history":[{"count":26,"href":"https:\/\/www.bgavideo.be\/nl\/wp-json\/wp\/v2\/pages\/30\/revisions"}],"predecessor-version":[{"id":1120,"href":"https:\/\/www.bgavideo.be\/nl\/wp-json\/wp\/v2\/pages\/30\/revisions\/1120"}],"wp:attachment":[{"href":"https:\/\/www.bgavideo.be\/nl\/wp-json\/wp\/v2\/media?parent=30"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}